Frequently Asked Questions

Every case is made to order in the United States. Production usually takes 2–7 business days, and we expect to hand your order to the carrier within 14 business days. Estimated total delivery time to the United States is 6–20 business days. If we can't ship on time, we'll email you a new date and the option to cancel for a full refund. Full details in our Shipping Policy.

Yes. Orders outside the U.S. are international imports and must clear customs. Estimated total delivery: Mexico 15–45 business days, Canada 10–30, EU/EEA/UK 12–35, rest of the world 18–60. Customs may charge import taxes or ask the recipient for ID (in Mexico, for example, RFC or CURP); these are the recipient's responsibility. In Mexico, the local carrier only delivers to the recipient or an authorized person.

You'll receive an email with tracking once your order ships. Tracking can take a few business days to show updates, especially for international shipments.

Because each case goes into production shortly after you order, contact us at loomycase@gmail.com as soon as possible and we'll do our best to catch it before production starts.

Email us at loomycase@gmail.com within 30 days of delivery with your order number and clear photos. We'll arrange a free replacement or refund as appropriate, per our Refund Policy. Note that minor color variations from screen calibration and slight print placement shifts are normal in made-to-order printing and aren't considered defects.

Because each case is printed to order for your specific phone model and design, we generally can't accept returns for change of mind or incorrect model selection. Customers in the EU, EEA, and UK have a 14-day right of withdrawal on standard catalog designs (return shipping at your cost). Full details in our Refund Policy.

If tracking shows no progress for 15 business days, or the package hasn't arrived 10 business days after the end of the estimated range, contact us. If it was lost in transit for reasons not caused by you, we'll send a free replacement or a full refund, at your choice.

Contact us right away. If the package hasn't entered production or shipped, we'll update it. If it's returned to us due to an incorrect address, we'll review the case and arrange reshipment where possible (additional shipping may apply), per our Refund Policy.

iPhone (11 through 17 series), Samsung Galaxy (S20 through S26 series), and Google Pixel (7, 8, and 9 series). Select your exact model on the product page.

Our Tough Cases use dual-layer protection: a shock-absorbing TPU inner layer and a hard polycarbonate outer shell, with precise port openings. Available in matte or glossy finish.

Designs are printed with durable inks made for daily wear. To keep them looking their best, avoid harsh solvents and prolonged direct sunlight; clean with a soft, slightly damp cloth.

Email loomycase@gmail.com or use our contact form. We respond within 5 business days.