Contact information
Contact Us
We're here to help. For any inquiries regarding orders, returns, products, or customer support, please reach out through any of the channels below.
For most inquiries, email is the fastest way to reach us. Please include your order number if your question relates to a specific purchase.
📞 Phone
+52 (55) 2323-0032
📍 Address
LoomyCase Anaxágoras 440, Colonia Narvarte Benito Juárez, 03020 Ciudad de México, CDMX Mexico
🕒 Business Hours
| Day | Hours (GMT-6, Mexico City time) |
|---|---|
| Monday – Friday | 9:00 AM – 6:00 PM |
| Saturday | 10:00 AM – 2:00 PM |
| Sunday and public holidays | Closed |
Response Time
We aim to respond to all inquiries within 5 business days. Emails received outside business hours, on weekends, or on public holidays will be attended on the next business day.
For urgent matters related to an existing order (damaged item, wrong product received, delivery problems), please email us as soon as possible — within 30 days of delivery — and include clear photos and your order number. See our Refund Policy for full details.
Useful Links
- Refund Policy: https://loomycase.com/policies/refund-policy
- Shipping Policy: https://loomycase.com/policies/shipping-policy
- Terms of Service: https://loomycase.com/policies/terms-of-service
- Privacy Policy: https://loomycase.com/policies/privacy-policy
Mexican Consumers — PROFECO
If you are located in Mexico and need consumer protection assistance, you can also contact PROFECO (Procuraduría Federal del Consumidor):
- Teléfono del Consumidor: 55 5568 8722 (CDMX) / 800 468 8722 (rest of the country)
- Email: asesoria@profeco.gob.mx
- Web: www.gob.mx/profeco
Legal Information
Legal seller: Ricardo Javier Muñiz Cordova RFC: MUCR9811196HA