Terms of service

Terms of Service — LoomyCase

Last updated: [19/05/2026]

OVERVIEW

Welcome to LoomyCase! The terms "we", "us" and "our" refer to Ricardo Javier Muñiz Cordova, doing business as LoomyCase. LoomyCase operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). LoomyCase is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy (available at https://loomycase.com/policies/privacy-policy). If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

Nothing in these Terms excludes, restricts, or limits any mandatory rights you may have under applicable consumer protection laws. Where local law gives you stronger rights than these Terms, those rights apply and prevail.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least 18 years old, or the age of majority in your state, province, or country of residence (whichever is greater), and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide is correct, current, and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We make reasonable efforts to provide accurate descriptions and images of our products and services. However, colors, scale, texture, print placement, and overall appearance may vary depending on your device, display settings, and the made-to-order production process.

Many LoomyCase products are produced on demand after your order is placed. Because of this, slight variations in color, alignment, print placement, or finish may occur and will not necessarily constitute a defect, as further explained in our Refund Policy.

We do not warrant that the appearance of any product on your screen will exactly match the physical product delivered. This does not affect your right to receive a product that conforms to its description and is of satisfactory quality, as guaranteed by applicable consumer protection law.

All descriptions of products are subject to change at any time without notice at our sole discretion, provided that any such change shall apply only to orders placed after the change takes effect and shall not affect orders already accepted by us. We reserve the right to discontinue any product at any time and may limit quantities offered to any person, geographic region, or jurisdiction on a case-by-case basis.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. LoomyCase reserves the right to accept or decline your order for any lawful reason at its discretion. Your order is not accepted until LoomyCase confirms acceptance (typically by sending an order confirmation email).

We must receive and process payment before your order is accepted. Please review your order carefully before submitting it, including your selected phone model, design, shipping address, and contact details.

Order changes and cancellations: Because our products are made to order through print-on-demand partners, once an order has entered production it can no longer be changed or cancelled. There is normally a short window between order acceptance and the start of production during which we may be able to accommodate a change request. If you need to request a change, please contact us as soon as possible at loomycase@gmail.com with your order number; we will do our best to intercept the order before production begins, but we cannot guarantee this. This provision does not affect any statutory cancellation or withdrawal rights you may have, as described in our Refund Policy.

In the event that we do not accept, modify, or cancel an order, we will attempt to notify you using the email address, billing address, and/or phone number provided at the time of purchase.

Your purchases are subject to our Refund Policy (available at https://loomycase.com/policies/refund-policy), which forms part of these Terms by reference.

You represent and warrant that your purchases are for personal or household use and not for commercial resale or export, unless we expressly agree otherwise in writing.

SECTION 4 - PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email.

Unless otherwise expressly stated, posted prices do not include shipping, handling, customs duties, import taxes, VAT, GST, or similar charges that may apply to your order. Where required by applicable law, the total amount payable (including all taxes and unavoidable charges) will be clearly displayed before you complete checkout.

Prices posted in our online store may differ from prices offered in other channels or by third parties. We may offer promotions from time to time that are governed by separate terms and conditions. If there is a conflict between promotion terms and these Terms, the promotion terms will govern.

Manifest pricing errors: In the rare event of a manifest and obvious pricing error on our site (for example, a product listed at a price clearly inconsistent with its normal price due to a technical or typographical error), we reserve the right to cancel any affected order, notify you of the error, and offer you the option to purchase the product at the correct price or receive a full refund. We will not rely on this provision to cancel orders where the price difference is minor or the discount could reasonably have been a legitimate promotion.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our store. You agree to promptly update your account and other information so that we can complete your transactions and contact you as needed.

You represent and warrant that: (i) the payment information you provide is true, correct, and complete; (ii) you are duly authorized to use the selected payment method; (iii) charges incurred by you will be honored by your payment provider; and (iv) you will pay all charges incurred by you at the posted prices, including shipping charges and all applicable taxes, duties, or fees, if any.

SECTION 5 - SHIPPING AND DELIVERY

Delivery times shown on our store are estimates only and are not guaranteed. Order fulfillment for made-to-order products generally includes separate production and shipping stages, both of which are reflected in our published estimates.

We are not responsible for delays caused by carriers, customs processing, inaccurate customer information, force majeure events, peak season congestion, or other circumstances outside our reasonable control. However, your statutory rights regarding delivery time and non-delivery (including, where applicable, the right to a refund if we fail to deliver within a reasonable additional period after the agreed time) remain unaffected.

You are responsible for providing a complete and accurate shipping address. If an order is returned to us, refused, delayed, or undeliverable because:

  • the shipping address provided was incorrect or incomplete,
  • you refused delivery without lawful reason, or
  • you failed to pay applicable customs or import charges that were your responsibility,

we may deduct reasonable return shipping, handling, or related costs we actually incur from any refund, to the extent permitted by applicable law. If the failure to deliver is due to our error or that of our shipping partner, we will bear those costs and arrange a free reshipment or full refund. Further details are set out in our Refund Policy.

Risk of loss and title pass to you upon delivery of the order to the shipping address provided by you, except where otherwise required by applicable law (for example, where the consumer arranges their own carrier).

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product photographs, product reviews, video, audio, and the design, selection, and arrangement thereof, are owned by LoomyCase, its licensors, or other rights holders and are protected by applicable intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from the Services without our prior written consent.

Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting any license or other rights to you under any patent, trademark, copyright, or other intellectual property rights of LoomyCase, Shopify, or any third party. All rights not expressly granted are reserved.

LoomyCase's names, logos, product names, service names, designs, and slogans are trademarks of LoomyCase or its licensors. You must not use such marks without our prior written permission. Shopify's name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans are the trademarks of their respective owners.

SECTION 7 - USER-SUBMITTED CONTENT

Some LoomyCase products allow you to upload your own images, photographs, text, names, or other content for printing on the product ("User Content").

Your representations and warranties. By submitting User Content, you represent and warrant that:

(a) you own all rights in the User Content or have all necessary licenses, consents, and permissions to allow us to reproduce it on the product you order; (b) the User Content does not infringe any third party's copyright, trademark, trade dress, right of publicity, right of privacy, or other intellectual property or personal right; (c) the User Content is not illegal, obscene, defamatory, hateful, threatening, sexually explicit involving minors, or harmful to minors in any way; (d) the User Content does not depict identifiable real persons other than yourself without their prior consent (and, in the case of minors, the consent of a parent or legal guardian); and (e) the User Content complies with all applicable laws.

License you grant to us. You grant LoomyCase a limited, worldwide, non-exclusive, royalty-free license to host, store, reproduce, adapt (only to the extent necessary for production, such as resizing, formatting, or color-correcting), and print the User Content on the product you ordered. We may also retain a copy of the User Content for record-keeping, customer service, fraud prevention, and legal compliance purposes, in accordance with our Privacy Policy.

Our right to refuse. We reserve the right, but not the obligation, to refuse, cancel, or remove any order containing User Content that we reasonably believe violates this Section or applicable law. If we cancel an order on this basis, we will refund any amounts paid for that order.

Indemnification for User Content. To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless LoomyCase against any third-party claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising from or related to your User Content, including any claim that your User Content infringes third-party rights.

SECTION 8 - OPTIONAL TOOLS

You may be provided with access to tools offered by third parties as part of the Services, which we neither monitor nor control.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without warranties, representations, or conditions of any kind and without endorsement. We shall have no liability arising from or relating to your use of optional third-party tools, subject to any mandatory rights that may apply under law.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which such tools are provided by the relevant third-party provider.

We may also, in the future, offer new features through the Services, including new tools and resources. Such new features shall also be deemed part of the Services and subject to these Terms of Service.

SECTION 9 - THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties. We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites that you choose to access.

If you decide to leave the Services to access third-party materials or sites, you do so at your own risk. We are not liable for any harm or damages related to your access to or use of any third-party websites, products, services, resources, or content, subject to any rights that may not be excluded under applicable law.

Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the relevant third party.

SECTION 10 - RELATIONSHIP WITH SHOPIFY

LoomyCase is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with LoomyCase. By using the Services, you acknowledge and agree that Shopify is not the seller of the products and is not responsible for processing your order, manufacturing or delivering your products, or handling returns or refunds. Any concerns about your purchase should be directed to LoomyCase.

To the maximum extent permitted by applicable law, you release Shopify and its affiliates from claims arising from your purchases with LoomyCase, except for claims arising from Shopify's own gross negligence, willful misconduct, or violation of mandatory law. This release does not affect any rights you have against LoomyCase, nor any mandatory consumer protection rights you may have under applicable law.

SECTION 11 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy (available at https://loomycase.com/policies/privacy-policy), and certain personal information may also be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify may collect and process personal information about your access to and use of the Services in order to provide and improve the Services. We may also share necessary information with operational partners such as print-on-demand fulfillment providers, payment processors, fraud prevention providers, and shipping carriers as described in our Privacy Policy.

Information you submit to the Services may be transferred to and processed in countries other than your country of residence, in accordance with applicable data protection law.

SECTION 12 - FEEDBACK

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content ("Feedback"), you grant us a worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback for purposes related to operating, improving, marketing, and providing the Services.

This license does not extend to your personally identifiable information (such as your full name, profile photograph, address, contact details, or other identifiers) without a separate, specific consent from you. We will not publish reviews or testimonials that identify you personally without your express agreement.

You represent and warrant that: (i) you own or have all necessary rights to the Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback complies with these Terms and applicable law.

We may, but have no obligation to, monitor, edit, or remove Feedback that we determine in our sole discretion to be unlawful, infringing, abusive, obscene, misleading, or otherwise objectionable.

You are solely responsible for your Feedback and its accuracy.

SECTION 13 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on the Services that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability.

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. We may cancel orders affected by manifest and obvious errors (as described in Section 4), but we will not use this provision to cancel orders where you reasonably relied on the published information and the error was not obvious. Any cancellation under this Section is subject to applicable mandatory legal obligations.

SECTION 14 - PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly:

(a) for any unlawful, fraudulent, or malicious purpose; (b) to violate any applicable law, regulation, or ordinance; (c) to infringe our intellectual property rights or those of others; (d) to harass, abuse, insult, threaten, defame, or harm any person; (e) to transmit false or misleading information; (f) to upload or transmit malicious code or harmful technologies; (g) to send spam or other unauthorized promotional material; (h) to impersonate any person or entity; (i) to scrape, extract, harvest, or collect data from the Services without authorization; or (j) to interfere with the integrity, security, or operation of the Services.

We reserve the right to suspend, restrict, or terminate access to the Services if we reasonably determine that you have violated these Terms.

SECTION 15 - AGENTS

15.1 This Section applies if you use, allow, enable, or cause the deployment of any software or service that takes autonomous or semi-autonomous action on behalf of a person or entity to access, use, or interact with the Services.

15.2 No such agent may access, use, or interact with the Services unless it clearly identifies itself and complies with our technical and access requirements.

15.3 We may limit, block, or technically control whether and how any such agent accesses, uses, or interacts with the Services.

15.4 Any such agent must not conceal its automated nature, bypass anti-bot measures, circumvent CAPTCHA or similar protections, or interfere with restrictions we impose on access to the Services.

SECTION 16 - TERMINATION

We may terminate or suspend your access to the Services, in whole or in part, at any time for lawful reasons, including where we reasonably believe you have violated these Terms.

Any obligations or liabilities incurred prior to termination shall survive termination to the extent necessary for enforcement, including any orders we have already accepted and any rights you have arising from those orders.

The following Sections shall survive termination: Intellectual Property, User-Submitted Content, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive.

SECTION 17 - DISCLAIMER OF WARRANTIES

The information presented on or through the Services (including product descriptions, recommendations, blog content, and other general content on our website) is made available for general information purposes only. We do not warrant the accuracy, completeness, or usefulness of this information, and we do not guarantee that your use of the Services will be uninterrupted, timely, secure, or error-free.

The products you purchase from LoomyCase are covered by the warranties and guarantees described in our Refund Policy and by any mandatory legal guarantees that apply to you. These include, where applicable:

  • The 2-year minimum legal guarantee of conformity for consumers in the European Union, European Economic Area, and the United Kingdom;
  • The warranty rights and remedies provided under Mexican consumer protection law (including the rights to repair, replacement, refund, or price reduction, and the statutory bonus of at least 20% where applicable); and
  • Any other consumer rights that apply in your country of residence.

To the fullest extent permitted by law, and except as expressly stated by LoomyCase or required by mandatory law, we disclaim implied warranties relating to the Services themselves (such as availability, uninterrupted operation, accuracy of general information, or fitness of the website for a particular purpose). This Section does not exclude, restrict, or modify any consumer guarantee that cannot lawfully be excluded.

SECTION 18 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, LoomyCase and its affiliates, contractors, service providers, licensors, and partners shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, savings, data, or replacement costs, arising out of or related to your use of the Services or any products purchased through the Services.

Nothing in these Terms excludes or limits liability for:

  • fraud or fraudulent misrepresentation;
  • willful misconduct or gross negligence;
  • death or personal injury caused by negligence where such liability cannot legally be excluded; or
  • any other liability that cannot be excluded or limited under applicable law (including, in Mexico, the proveedor's civil liability under the LFPC, which cannot be waived).

Where liability cannot be fully excluded but may be limited, our liability shall be limited to the maximum extent permitted by applicable law, and in any case to no less than the amount you paid for the product or service giving rise to the claim.

SECTION 19 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless LoomyCase, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from and against claims, losses, damages, liabilities, and expenses, including reasonable legal fees, arising out of or related to:

(1) your breach of these Terms or any policy incorporated by reference; (2) your violation of any law or the rights of a third party; (3) your User Content (as described in Section 7); or (4) your misuse of the Services.

This Section applies only to the extent permitted by applicable law.

SECTION 20 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms without affecting the validity and enforceability of any remaining provisions.

SECTION 21 - WAIVER; ENTIRE AGREEMENT

The failure of LoomyCase to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms, together with any policies or operating rules posted by us on this site, constitute the entire agreement and understanding between you and us regarding your use of the Services and supersede prior agreements, communications, and proposals, whether oral or written.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party. Where these Terms are part of a consumer adhesion contract, any ambiguity shall be resolved in favor of the consumer, as required by applicable law.

SECTION 22 - ASSIGNMENT

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent.

We may assign, transfer, or delegate these Terms and our rights and obligations without notice where permitted by law, provided that such assignment does not reduce the rights you have under these Terms or under applicable consumer protection law.

SECTION 23 - DISPUTE RESOLUTION; GOVERNING LAW

Direct contact first. Before initiating any formal legal action, please contact us at loomycase@gmail.com with a description of your concern. We will use reasonable efforts to respond and resolve the matter directly within 30 days. Most issues can be resolved at this stage, and this step helps both parties.

Mexican consumers. Consumers located in Mexico may also seek dispute resolution through the Procuraduría Federal del Consumidor (PROFECO):

This is in addition to, and does not limit, any other rights or remedies you may have.

Governing law and jurisdiction. These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Mexico, without regard to its conflict-of-law provisions.

Any dispute arising out of or relating to these Terms or the Services shall be submitted to the competent courts of Mexico City, Mexico, unless applicable consumer protection law gives you the right to bring a claim in the courts of your country of residence or to benefit from the mandatory rules of that country. In particular, consumers located in the European Union, the European Economic Area, or the United Kingdom retain the right to bring proceedings in the courts of their country of residence and to benefit from the mandatory consumer protection rules of that country.

SECTION 24 - HEADINGS

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 25 - CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms of Service at any time on this page.

We may update these Terms from time to time. Changes that apply to orders placed AFTER the change will take effect on the date we publish the updated Terms on our website. Where the change is material (for example, affecting your rights, costs, or remedies), we will provide reasonable advance notice — for example, by posting a banner on our site, sending an email if you have an account with us, or other appropriate means — so that you have a meaningful opportunity to review the changes before they take effect.

Changes will not retroactively affect any order you have already placed and that we have already accepted. Each accepted order is governed by the version of these Terms in force at the moment we accepted that order.

If you do not agree with a change, your remedy is to stop using the Services. Nothing in this Section limits your mandatory rights to terminate or reject changes under applicable consumer protection law.

SECTION 26 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at loomycase@gmail.com. We aim to respond to all enquiries within 5 business days.

Our contact information is:

LoomyCase Legal seller: Ricardo Javier Muñiz Cordova Email: loomycase@gmail.com Phone: +52 55 2323 0032 Business address: Anaxágoras 440, Narvarte Poniente, Benito Juárez, 03020 Ciudad de México, CDMX, Mexico Business registration / tax ID (RFC): MUCR9811196HA

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