Shipping policy

Shipping Policy

Last updated: [19/05/2026]

At LoomyCase, most of our products are made to order through our print-on-demand production partners. This means your order generally goes through a production stage before it is shipped.

This Shipping Policy explains our typical timeframes, how shipping costs work, and what to do if something goes wrong. Nothing in this policy limits or affects any mandatory rights you have under applicable consumer protection law.

1. Order Processing and Production Time

Please allow 4–14 business days for order processing and production before shipment. Production times may vary depending on product type, supplier capacity, stock availability, seasonal demand, holidays, and other operational factors.

You will receive an email confirmation when your order is accepted and a separate notification when it ships.

2. Estimated Shipping Times After Dispatch

Once your order has shipped, estimated delivery times are:

  • Mexico: [add your estimate here]
  • United States: 4–10 business days
  • Europe (EU, EEA, United Kingdom): [add your estimate here, ideally short to stay close to the 30-day default]
  • Rest of the world (international): 14–45 business days

These timeframes are estimates only and are not guaranteed. Actual delivery times may vary depending on the destination, shipping carrier, customs clearance, weather, peak seasons, local delivery conditions, and other factors outside our reasonable control.

3. Total Estimated Delivery Time

Estimated total delivery time, including production and shipping, is approximately:

  • Mexico: [insert]
  • United States: 8–24 business days
  • Europe (EU/EEA/UK): [insert estimate; see Section 5 below regarding the legal default of 30 days]
  • Rest of the world: 18–59 business days

These estimates are based on typical fulfillment and shipping ranges used by our production partners, with additional margin to account for operational variability.

By placing an order with extended shipping to a destination outside of [your home market], you acknowledge and accept the estimated delivery range applicable to that destination. The estimated delivery range for your destination is displayed at checkout before you confirm your order.

4. Shipping Destinations and Options

We currently ship to most countries worldwide. The exact list of available destinations, along with shipping cost and any expedited options, is displayed at checkout based on the address you enter.

Shipping availability may change at any time due to carrier restrictions, customs limitations, regional disruptions, or supplier availability. If we are unable to fulfill or ship your order to your destination, we will contact you and issue a full refund for the unfulfilled order.

5. Delivery Within Statutory Timeframes (EU, EEA, UK Customers)

If you are a consumer located in the European Union, European Economic Area, or the United Kingdom, the following applies in addition to our estimated delivery times:

Under EU Directive 2011/83/EU (Article 18) and equivalent UK law, unless we have expressly agreed otherwise with you, we will deliver your goods without undue delay and in any event not later than 30 days from the date we accept your order.

The estimated delivery range displayed at checkout for your destination may exceed 30 days. By completing checkout and confirming your order, you expressly agree to the delivery timeframe displayed at checkout for your address.

If we have not delivered your goods within the timeframe agreed at checkout (or within 30 days if no longer timeframe was agreed), you may:

  1. Ask us to deliver within an additional reasonable period; and
  2. If we still fail to deliver within that additional period, terminate the contract and receive a full refund without delay.

You do not need to grant us an additional period if we refuse to deliver, or if delivery by an agreed date is essential (for example, the goods are needed for a specific event you informed us about in writing).

6. Delivery Within Statutory Timeframes (Mexican Customers)

If you are a consumer located in Mexico, we will deliver within the timeframe stated at checkout. If we fail to deliver within the agreed timeframe and cannot offer a reasonable alternative, the Ley Federal de Protección al Consumidor (Article 92 BIS and related provisions) protects your right to:

  • An immediate refund of all amounts paid, plus
  • A statutory bonus of at least 20% of the price paid, where applicable.

You can also contact PROFECO (Procuraduría Federal del Consumidor) at 55 5568 8722 (CDMX) / 800 468 8722 (rest of the country) for assistance.

7. Risk of Loss During Transit

For consumers in the European Union, European Economic Area, the United Kingdom, and any other jurisdiction with equivalent rules, risk of loss or damage to the goods passes to you only when you (or a third party designated by you, other than the carrier we chose) take physical possession of the goods. Until then, we bear the risk of loss or damage during transit.

For other jurisdictions, risk of loss and title pass to you upon delivery to the shipping address provided by you, except where applicable law provides otherwise.

If your package is lost in transit, contact us at loomycase@gmail.com and we will work with the carrier to investigate and arrange a free reshipment or refund as appropriate.

8. Shipping Costs, Customs, and Duties

Shipping costs are shown at checkout before you complete your order. Unless expressly stated otherwise, product prices do not include shipping charges, customs duties, import taxes, VAT, GST, or similar fees that may apply to your order.

For international orders, customs processing may cause delays beyond our estimated delivery window. We are not responsible for delays caused by customs authorities. Any customs duties, import taxes, brokerage fees, or similar charges imposed by the destination country are the customer's responsibility unless otherwise stated at checkout or required by applicable law.

Refusing to pay customs charges and failing to claim the package may result in the package being returned to us or destroyed by customs. In those cases, see Section 10 below.

9. Tracking

Tracking information is typically provided once your order has been fulfilled and accepted by the shipping carrier. Please note:

  • Tracking updates may not appear immediately and can take several business days to become visible, especially for international shipments.
  • Some shipments may have limited tracking depending on the carrier or fulfillment partner.
  • Once the package is in the carrier's network, delivery is governed by the carrier's processes, but our responsibility for the goods continues until you receive them (see Section 7).

10. Incorrect Addresses, Refused Delivery, and Failed Delivery

You are responsible for providing a complete and accurate shipping address at checkout, and for being available (or arranging for someone) to receive the package or claim it from the carrier.

If an order is returned to us, refused, or undeliverable because:

  • the shipping address provided was incorrect or incomplete,
  • you refused delivery without a lawful reason,
  • you failed to pay applicable customs or import charges that were your responsibility, or
  • the package was left unclaimed at customs or a post office,

we will handle the situation in line with our Refund Policy. In summary:

  • If you contact us promptly and reshipment is possible, we will arrange reshipment; additional shipping charges may apply and will be communicated to you before reshipment.
  • If reshipment is not possible and the package has been destroyed or returned in a non-resaleable condition, we may deduct reasonable shipping, handling, and production costs we actually incurred from any refund, to the extent permitted by applicable law.
  • If the failure to deliver is our fault (e.g., we shipped to the wrong address despite correct information from you), we will arrange a free reshipment or full refund at no cost to you.

Your statutory rights under applicable consumer law remain unaffected.

11. Delays Beyond Estimated Windows

We do not guarantee delivery dates beyond the statutory minimums described in Sections 5 and 6. If your order is delayed beyond the timeframe stated in your order confirmation, please contact us at loomycase@gmail.com with your order number.

Depending on the cause and length of the delay, and where required by applicable law, the available remedies may include:

  • Updated tracking and delivery information,
  • The option to wait for the delayed shipment with our assistance,
  • Cancellation and refund for unshipped goods, and/or
  • Any statutory remedy applicable in your country of residence (including the EU/UK termination right described in Section 5 and the Mexican statutory bonus described in Section 6).

12. Lost, Damaged, or Incorrect Shipments

If your package arrives damaged, you receive the wrong item, or your shipment appears to be lost in transit, please contact us at loomycase@gmail.com as soon as possible and include:

  • Your order number,
  • A brief description of the issue, and
  • Clear photos (for damage or wrong-item cases) or relevant delivery information (for lost shipments).

Claims for damaged, defective, or incorrect items are handled under our Refund Policy (available at https://loomycase.com/policies/refund-policy), which provides for free replacement or refund where appropriate. Please make claims within 30 days of delivery (or, for lost shipments, within 30 days of the latest estimated delivery date in your tracking information).

13. Contact

If you have any questions about shipping, delivery, tracking, or your order status, please contact:

LoomyCase Legal seller: Ricardo Javier Muñiz Cordova Email: loomycase@gmail.com Phone: +52 55 2323 0032 Business address: Anaxágoras 440, Narvarte Poniente, Benito Juárez, 03020 Ciudad de México, CDMX, Mexico RFC: MUCR9811196HA

We aim to respond to all enquiries within 5 business days.

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