Shipping policy

Shipping Policy

Last updated: 21/10/2026

Every LoomyCase phone case is made to order. After you place your order, it is printed by our print-on-demand production partner (currently located in the United States) and then handed to a shipping carrier. This policy explains our real timeframes, what happens with customs on international orders, and what we do if something goes wrong.

Nothing in this policy limits any mandatory rights you have under the consumer protection law that applies to you.

1. Production and dispatch

Production usually takes 2–7 business days. During peak seasons (for example, November–December) it can take longer.

Our dispatch commitment: we expect to hand your order to the carrier within 14 business days after we confirm your order. If we cannot meet that date, we will email you before it passes with a revised date and the option to cancel for a full refund (see Section 8).

You will receive an order confirmation email and a separate email with tracking when your order ships.

2. Estimated delivery times

Total time from order confirmation to delivery (production + transit), in business days:

  • United States: 6–20 business days
  • Mexico: 15–45 business days (international shipment with customs clearance — see Section 4)
  • Canada: 10–30 business days
  • European Union, EEA and United Kingdom: 12–35 business days
  • Rest of the world: 18–60 business days

These ranges are based on our production partner's published production times, the carriers' typical transit times and our own test orders. Delivery depends on carriers and, for international orders, on customs authorities, so these are estimates. Our dispatch commitment in Section 1 and your legal rights in Sections 8–10 still apply.

3. Shipping destinations and costs

Available destinations and shipping costs are shown at checkout before you pay. If we become unable to ship to your destination after you order, we will cancel the order and refund you in full.

Unless checkout states otherwise, prices do not include import duties, import taxes or customs brokerage fees charged by the destination country.

4. International orders, customs and Mexico

Because our products are produced in the United States, every order shipped outside the United States is an international import into your country and must clear customs there.

4.1 Customs in general

  • The destination country's customs authority decides whether duties or taxes apply, based on the declared value, origin and its own rules. Any such charges are paid by the recipient unless checkout shows they are included.
  • Customs may hold a package until the recipient provides identification, tax information or payment. We cannot provide this information on your behalf.
  • Time spent in customs can extend delivery beyond the estimates in Section 2.

4.2 Orders shipped to Mexico

Please read this carefully before ordering for delivery in Mexico:

  • Carrier chain: orders usually travel with an international carrier (for example, DHL eCommerce) and are delivered in Mexico by a local last-mile partner (for example, MailAmericas or the carrier's local network). Tracking numbers may change when the package is handed over.
  • Customs (Agencia Nacional de Aduanas de México): courier and parcel imports may be subject to import taxes depending on value and origin. Under current rules, shipments originating in the United States may qualify for reduced or zero rates under the USMCA (T-MEC), but the final determination is made by customs, not by us.
  • Recipient identification: customs or the carrier may ask the recipient for their full name, RFC, CURP or other identification to release the package. Providing this information promptly is the recipient's responsibility; packages held for missing information may be returned or destroyed by the carrier or customs.
  • Delivery attempts: the local carrier may only hand the package to the named recipient or an authorized person. If no authorized person is available, the carrier makes a limited number of attempts and may then return or dispose of the package. Please make sure someone can receive it and follow the tracking closely.

If customs or the carrier contacts you, reply to them quickly and let us know at loomycase@gmail.com so we can help follow up.

5. Tracking

Tracking is sent by email when the order ships. International tracking can take several business days to show the first scan and may switch to a new number when a local carrier takes over. If tracking has not updated for 10 business days, contact us and we will open an investigation.

6. Address accuracy and failed delivery

You are responsible for entering a complete and correct shipping address and contact phone number at checkout. Contact us immediately if you notice a mistake; we can only change the address before the order enters production.

If a package cannot be delivered or is returned because:

  • the address or phone number provided was incorrect or incomplete,
  • delivery was refused without a lawful reason,
  • no authorized person was available after the carrier's delivery attempts, or the package was not collected from a pickup point,
  • the recipient did not provide information or payment requested by customs,

we will offer a reshipment at the cost of the new shipping charge (and, where the product cannot be recovered, the production cost), or a refund of the amounts you paid minus the production and shipping costs actually incurred, to the extent permitted by applicable law. We will explain the amounts before you decide.

Returned packages go back to our production partner, not to our office address. Please do not send items to our business address unless we ask you to.

7. Lost or damaged in transit

We are responsible for your order until it is delivered to you. If your package is lost or damaged in transit for reasons not listed in Section 6, we will send a free replacement or give you a full refund, including shipping, at your choice.

A package is considered lost if it has not been delivered and tracking shows no progress for 15 business days, or if it has not arrived 10 business days after the end of the estimated range in Section 2. Please contact us at loomycase@gmail.com with your order number. For damage, include photos within 30 days of delivery.

8. Delays (all customers)

If we cannot ship your order by our dispatch commitment (Section 1), we will notify you by email before that date with a revised shipping date and give you the choice to:

  • accept the new date, or
  • cancel the order and receive a full refund.

If you cancel, we will issue the refund within 7 business days to your original payment method. If we need to delay again, we will ask for your consent again. If we cannot give you a revised date, or you do not reply to a delay notice for a delay of more than 30 days, we will cancel and refund your order. This reflects the U.S. Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule and applies to all customers.

9. Consumers in Mexico

Our business is located in Mexico, and the Ley Federal de Protección al Consumidor (LFPC) applies to our sales to Mexican consumers. If we fail to deliver within the timeframe we offered for reasons attributable to us or our carriers, you may request reshipment, cancellation with a full refund, and the bonus provided by law (articles 92, 92 Bis and 92 Ter of the LFPC, not less than 20% of the price paid, where applicable).

You can also contact PROFECO: Teléfono del Consumidor 55 5568 8722 (CDMX) / 800 468 8722 (rest of the country), www.gob.mx/profeco.

Resumen en español (México)

  • Las fundas se fabrican bajo pedido en Estados Unidos; los envíos a México son importaciones y pasan por la aduana.
  • Tiempo total estimado a México: 15 a 45 días hábiles. La revisión aduanal puede alargarlo.
  • La aduana o la paquetería pueden pedirte nombre completo, RFC, CURP u otra identificación, o el pago de impuestos de importación. Darlos a tiempo es responsabilidad del destinatario.
  • La paquetería local solo entrega a la persona destinataria o a alguien autorizado; tras sus intentos de entrega puede devolver o destruir el paquete.
  • Si el paquete se pierde o daña por causas no imputables a ti, te reponemos el producto o te reembolsamos el total, a tu elección, además de los derechos que te da la LFPC.
  • Contacto: loomycase@gmail.com · PROFECO 55 5568 8722 / 800 468 8722.

10. Consumers in the EU, EEA and UK

Unless a different date was agreed at checkout, we must deliver within 30 days of the contract. If we do not deliver on time, you may set an additional reasonable period; if we still do not deliver, you may terminate the contract and receive a full refund without undue delay. Risk of loss passes to you only when you (or a person you designate, other than the carrier) take physical possession of the goods. Import VAT or duties may apply as described in Section 4.

11. Contact

LoomyCase · Legal seller: Ricardo Javier Muñiz Cordova
Email: loomycase@gmail.com · Phone: +52 55 2323 0032
Anaxágoras 440, Col. Narvarte Poniente, Benito Juárez, 03020 Ciudad de México, CDMX, Mexico
RFC: MUCR9811196HA

We reply within 5 business days, usually sooner.

Related policies: Refund Policy · Terms of Service · Privacy Policy